Refund policy

Return & Refund Policy

We have a 2-day return policy, which means you have 2 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at ajperfumio@gmail.com.

If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us at ajperfumio@gmail.com for any return-related questions.

Open Video Policy

At AJ PERFUMIO, we take care to pack your perfume orders securely. To help us verify delivery-related issues and resolve claims fairly, customers are strongly advised to record a complete unboxing video when opening their parcels.

For the best evidence, please ensure that the video:

Starts before the parcel is opened.
Clearly shows the sealed parcel and shipping label.
Records the entire opening process without cuts or edits.
Shows the product received and any damage, leakage, missing items, or incorrect products.

If you receive a damaged, defective, leaking, missing, or incorrect product, please contact us within 48 hours of delivery at ajperfumio@gmail.com. Include your order number, clear photographs of the product and packaging, and the unboxing video, if available.

All claims will be reviewed on a case-by-case basis. Depending on the findings, an eligible claim may be resolved through a replacement, refund, or another appropriate solution under this policy and applicable law.

An unboxing video is helpful evidence, but the absence of a video will not automatically disqualify a customer from making a valid claim. Each case will be assessed fairly in accordance with applicable consumer protection laws.

Please retain the original packaging until your claim has been resolved.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, leaking, or incorrect so that we can evaluate the issue and help resolve it.

Please report such issues within 48 hours of delivery. Share your order number, photographs of the product and packaging, and an unboxing video if available.

Exceptions / Non-Returnable Items

Due to the nature of fragrance products, we generally do not accept returns or exchanges for perfumes that have been opened, used, or tampered with, except where a return, refund, or other remedy is required by applicable law or is approved for a verified product or delivery issue.

For hygiene and safety reasons, perfumes and fragrance products with broken packaging seals are generally not eligible for a change-of-mind return.

However, if you receive a product that is damaged, defective, leaking, or incorrect, please contact us within 48 hours of delivery with photographs and an unboxing video, if available, so our team can review the issue and assist with an appropriate resolution.

Items generally not eligible for change-of-mind returns include:

Opened or used perfumes.
Products with broken seals or missing packaging.
Items damaged due to customer handling after delivery.

Unfortunately, we cannot accept returns of gift cards, except where required by applicable law.

Exchanges

The fastest way to ensure you get what you want is to request a return for an eligible item. Once the return is accepted, you can place a separate order for the new item.

Perfumes that have been opened, used, or had their seals broken are generally not eligible for exchange due to a change of mind. Verified cases involving damaged, defective, leaking, or incorrect products will be reviewed separately.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if your merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days, without giving a reason, subject to applicable exceptions and legal requirements.

Where applicable, the item must be returned in accordance with the relevant legal requirements. Nothing in this policy limits any mandatory consumer rights.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method. We aim to process approved refunds within 10 business days. Please note that your bank or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at ajperfumio@gmail.com.